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Table 2 Stakeholder interests conflicting with the value-neutral project approach

From: From project-oriented to service-oriented software development: an industrial experience guided by a service reference model

Stakeholder Stakeholder interests
TTM - Directors, managers and operational level employees of the different business areas. Simple contract negotiation; fast definition and deployment of system capability changes or increments; delivery priority according to current added business value.
TTM - IT Manager & IT support analyst Fast, predictable, and high quality deliveries.
KS – Directors and Project Manager Simple contract negotiation; steady inflow of system capability changes or increments; translate technical productivity into higher net gains; visibility of team productivity.
KS – Developer& Quality Assurance Quick customer feedback.