Skip to main content

Table 7 Occurrences of critical success factors

From: Improvement of IT service processes: a study of critical success factors

Critical success factors

Occurrences

Related properties of critical success factors

[Fa01] Processes

23

[P08],[P11],[P18]

[Fa02] Support, commitment, and involvement

22

[P01],[P17]

[Fa03] Internal and external resources

16

[P05],[P07],[P14]

[Fa04] Skills of the people involved in the project

21

[P02]

[Fa05] Structure and culture within the organization

21

[P06], [P20]

[Fa06] Implementation strategy of the improvement project

24

[P03],[P15],[P16], [P19],[P22]

[Fa07] Collaboration, communication, and conciliation of the people involved

12

[P09],[P10],[P12],[P21]

[Fa08] Strategies for the advertisement of the project and the publication of its results

15

[P04],[P13]

Total

154

-