From: Improvement of IT service processes: a study of critical success factors
Properties of critical success factors | Occurrences | Related findings |
---|---|---|
[P01] Management support | 14 | [Fi01],[Fi20] |
[P02] Experience and skills of those involved in the project | 21 | [Fi06],[Fi26] |
[P03] Adequate management when running the project | 13 | [Fi15],[Fi33] |
[P04] Project advertisement | 9 | [Fi05] |
[P05] Allocation of resources to the project | 9 | [Fi07],[Fi29] |
[P06] Favorable culture towards the project | 14 | [Fi10],[Fi22] |
[P07] Adequacy of tool support | 5 | [Fi12],[Fi23] |
[P08] Monitoring and control of the processes | 7 | [Fi18] |
[P09] Collaboration and communication within the organization | 6 | [Fi08],[Fi28] |
[P10] Focus on the client | 2 | [Fi09] |
[P11] Process adequacy | 13 | [Fi16],[Fi24] |
[P12] Relationships with providers and consultants | 2 | [Fi17] |
[P13] Dissemination of results | 6 | [Fi03] |
[P14] Existence of an external consultant | 2 | [Fi11] |
[P15] Adequate management of benefits | 3 | [Fi13] |
[P16] Adequate management of changes | 1 | [Fi14] |
[P17] Commitment from the people involved in the project | 8 | [Fi02],[Fi21] |
[P18] Adequate order for the implementation of the processes | 3 | [Fi04],[Fi25] |
[P19] Adequate understanding and scale of the project | 5 | [Fi27] |
[P20] Adequate management of the organization | 7 | [Fi19],[Fi30] |
[P21] Agreement among the people involved | 2 | [Fi31] |
[P22] Adequate framework for process improvement | 2 | [Fi32] |
Total | 154 | - |