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Table 6 Occurrences of properties of critical success factors

From: Improvement of IT service processes: a study of critical success factors

Properties of critical success factors

Occurrences

Related findings

[P01] Management support

14

[Fi01],[Fi20]

[P02] Experience and skills of those involved in the project

21

[Fi06],[Fi26]

[P03] Adequate management when running the project

13

[Fi15],[Fi33]

[P04] Project advertisement

9

[Fi05]

[P05] Allocation of resources to the project

9

[Fi07],[Fi29]

[P06] Favorable culture towards the project

14

[Fi10],[Fi22]

[P07] Adequacy of tool support

5

[Fi12],[Fi23]

[P08] Monitoring and control of the processes

7

[Fi18]

[P09] Collaboration and communication within the organization

6

[Fi08],[Fi28]

[P10] Focus on the client

2

[Fi09]

[P11] Process adequacy

13

[Fi16],[Fi24]

[P12] Relationships with providers and consultants

2

[Fi17]

[P13] Dissemination of results

6

[Fi03]

[P14] Existence of an external consultant

2

[Fi11]

[P15] Adequate management of benefits

3

[Fi13]

[P16] Adequate management of changes

1

[Fi14]

[P17] Commitment from the people involved in the project

8

[Fi02],[Fi21]

[P18] Adequate order for the implementation of the processes

3

[Fi04],[Fi25]

[P19] Adequate understanding and scale of the project

5

[Fi27]

[P20] Adequate management of the organization

7

[Fi19],[Fi30]

[P21] Agreement among the people involved

2

[Fi31]

[P22] Adequate framework for process improvement

2

[Fi32]

Total

154

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