Table 5 Occurrences of some findings with negative influence
From: Improvement of IT service processes: a study of critical success factors
Findings with a negative influence | Cater-Steel et al. (2006) | Hochstein and Brenner (2006) | Wan and Liang (2012) | Wan et al. (2008) |
|---|---|---|---|---|
[Fi27] Problems in the understanding and the scale of the project | The goals of the project are not clear | The goals of the project are not clear; analysis of the business demand is not sufficient; frequent changes in the client’s demands; and the scale of the project is too big, which increases management difficulty | ||
[Fi30] Problems in the management of the organization | Planning and design of the IT infrastructure are not reasonable; the company’s business strategy is vague | Senior employees are imprudent when making decisions; the company’s business strategy is vague; planning and design of the IT infrastructure are not reasonable | ||
[Fi29] Problems in the allocation of resources to the project | High turnover of team members | Highly qualified members leave the team; there are not enough fundamental resources; vague definition of the responsibilities of the teams on both sides (client and provider) | ||
[Fi22] Resistance to change | Resistance to cultural changes | Lack of acceptance; lack of understanding of the need for new processes | ||
[Fi21] Lack of commitment from the people involved in the project | Indifference from the leader | Senior employees do not care about the implementation of the project |