Table 3 Findings with a negative influence
From: Improvement of IT service processes: a study of critical success factors
Findings with a negative influence | Occurrences | Papers in which they were identified* |
|---|---|---|
[Fi20] Lack of management support | 1 | [4] |
[Fi21] Lack of commitment from the people involved in the project | 2 | [13],[14] |
[Fi22] Resistance to change | 5 | [4],[5],[6] |
[Fi23] Lack of appropriate tools | 1 | [4] |
[Fi24] Inadequate processes | 2 | [14] |
[Fi25] Inadequate order for implementing the processes | 1 | [14] |
[Fi26] People involved in the project don’t have the necessary knowledge | 2 | [14] |
[Fi27] Problems in the understanding and the scale of the project | 5 | [13],[14] |
[FI28] Lack of collaboration and communication | 3 | [13],[14] |
[Fi29] Problems in the allocation of resources to the project | 3 | [13],[14] |
[Fi30] Problems in the management of the organization | 5 | [13],[14] |
[Fi31] Difficulties in reaching agreement among the stakeholders | 2 | [14] |
[Fi32] Difficulties with the improvement framework used | 2 | [5],[6] |
[Fi33] Problems in project management | 2 | [13],[14] |
Total | 36 | - |