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Table 3 Findings with a negative influence

From: Improvement of IT service processes: a study of critical success factors

Findings with a negative influence Occurrences Papers in which they were identified*
[Fi20] Lack of management support 1 [4]
[Fi21] Lack of commitment from the people involved in the project 2 [13],[14]
[Fi22] Resistance to change 5 [4],[5],[6]
[Fi23] Lack of appropriate tools 1 [4]
[Fi24] Inadequate processes 2 [14]
[Fi25] Inadequate order for implementing the processes 1 [14]
[Fi26] People involved in the project don’t have the necessary knowledge 2 [14]
[Fi27] Problems in the understanding and the scale of the project 5 [13],[14]
[FI28] Lack of collaboration and communication 3 [13],[14]
[Fi29] Problems in the allocation of resources to the project 3 [13],[14]
[Fi30] Problems in the management of the organization 5 [13],[14]
[Fi31] Difficulties in reaching agreement among the stakeholders 2 [14]
[Fi32] Difficulties with the improvement framework used 2 [5],[6]
[Fi33] Problems in project management 2 [13],[14]
Total 36 -
  1. *[4] Cater-Steel et al. (2006); [5] Hochstein and Brenner (2006); [6] Hochstein et al. (2005); [13] Wan and Liang (2012); [14] Wan et al. (2008).