Table 2 Findings with a positive influence
From: Improvement of IT service processes: a study of critical success factors
Findings with a positive influence | Occurrences | Papers in which they were identified* |
|---|---|---|
[Fi01] Existence of management support | 13 | [1–6],[8–12] |
[Fi02] Commitment from the people involved in the project | 6 | [1],[4–8] |
[Fi03] Dissemination of results | 6 | [4–8] |
[Fi04] Adequate order for implementing the processes | 2 | [4],[8] |
[Fi05] Project advertisement | 9 | [3–6],[8],[11] |
[Fi06] People with the necessary knowledge are involved in the project | 19 | [2–10],[12] |
[Fi07] Allocation of resources to the project | 6 | [2],[4–6] |
[Fi08] Collaboration and communication in the organization | 3 | [2],[7],[10] |
[Fi09] Focus on the customer | 2 | [10],[12] |
[Fi10] Favorable culture towards the project | 9 | [1],[3–5],[7–11] |
[Fi11] Use of external consultants | 2 | [9],[10] |
[Fi12] Use of appropriate tools | 4 | [2],[9],[10],[12] |
[Fi13] Benefits management | 3 | [5],[11],[12] |
[Fi14] Change management | 1 | [12] |
[Fi15] Adequate management of the project | 11 | [2],[5],[7–9],[11],[12] |
[Fi16] Existing processes are adequate | 11 | [1],[2],[4],[5],[7],[8],[10],[12] |
[Fi17] Good relationships with suppliers and consultants | 2 | [11],[12] |
[Fi18] Adequate monitoring and control of the processes | 7 | [2],[4–6],[8],[12] |
[Fi19] Adequate management of the organization | 2 | [1],[5] |
Total | 118 | - |