Table 1 Final set of selected papers after performing the third selection step
From: Improvement of IT service processes: a study of critical success factors
Author(s) Year | Paper title | Name of the conference or journal in which it was published | Type of method in which the paper appeared (systematic mapping or snowballing) |
|---|---|---|---|
Cater-Steel2009 | IT Service Departments Struggle to Adopt a Service-Oriented Philosophy | International Journal of Information Systems in the Service Sector | Snowballing |
Cater-Steel and Pollard2008 | Conflicting views on ITIL implementation: managed as a project – or business as usual? | Information Resources Management Association (IRMA) International Conference | Snowballing |
Cater-Steell and Tan2005 | Implementation of IT Infrastructure Library (ITIL) in Australia: Progress and success factors | IT Governance International Conference | Snowballing |
Cater-Steel et al.2006 | Transforming IT service management- The ITIL impact | Australasian Conference on Information Systems, ACIS | Systematic Mapping |
Hochstein and Brenner2006 | Implementation of service-oriented IT management: An empirical study on Swiss IT organizations | International Conference on Service Systems and Service Management, ICSSSM | Systematic Mapping |
Hochstein et al.2005 | Service-oriented IT management: benefit, cost and success factors | European Conference of Information Systems, ECIS | Systematic Mapping |
Iden2009 | Implementing IT service management: lessons learned from a university IT department | Information science reference | Snowballing |
Iden and Langeland2010 | Setting the stage for a successful ITIL adoption: A Delphi Study of IT Experts in the Norwegian armed forces | Information systems management | Systematic mapping |
Junior and Andrade2010 | Fatores Críticos de Sucesso e Benefícios da Adoção do Modelo ITIL numa Empresa de Telecomunicações | VII Simpósio de Excelência em Gestão e Tecnologia | Snowballing |
Pollard and Cater-Steel2009 | Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: An exploratory study | Information Systems Management | Systematic mapping |
Tan et al.2009 | Implementing it service management: A case study focusing on critical success factors | Journal of Computer Information Systems | Systematic Mapping |
Tan et al.2007 | Implementing centralised IT service management: Drawing lessons from the public sector | Australasian Conference on Information Systems, ACIS | Systematic Mapping |
Wan and Liang2012 | Risk Management of IT Service Management Project Implementation with Killer Assumptions | Technology and Investment | Snowballing |
Wan et al.2008 | Empirical analysis on risk factors of IT service management project implementation | International Conference on Wireless Communications, Networking and Mobile Computing, WiCOM | Systematic Mapping |