From: Improvement of IT service processes: a study of critical success factors
Critical success factors | Occurrences | Related properties of critical success factors |
---|---|---|
[Fa01] Processes | 23 | [P08],[P11],[P18] |
[Fa02] Support, commitment, and involvement | 22 | [P01],[P17] |
[Fa03] Internal and external resources | 16 | [P05],[P07],[P14] |
[Fa04] Skills of the people involved in the project | 21 | [P02] |
[Fa05] Structure and culture within the organization | 21 | [P06], [P20] |
[Fa06] Implementation strategy of the improvement project | 24 | [P03],[P15],[P16], [P19],[P22] |
[Fa07] Collaboration, communication, and conciliation of the people involved | 12 | [P09],[P10],[P12],[P21] |
[Fa08] Strategies for the advertisement of the project and the publication of its results | 15 | [P04],[P13] |
Total | 154 | - |